Privacy Policy

1. Introduction

Lookisa (Pty) Ltd (”Lookisa") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website lookisa.com or use our mobile app (referred to herein as the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

This document explains how Lookisa will obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and the regulations promulgated in terms thereof. It governs how any information submitted to or collected by or disclosed to us via the Service for the rendering of any services and for the provision of any products will be used, and measures taken to protect this data.

Lookisa will take all reasonable steps to prevent unauthorised access to your Personal Information. Please note that Lookisa will only request and collect Personal Information required for the purposes of assessing and providing you with vehicle repair estimates and any related insurance and after-sales vehicle maintenance services and products.


2. Consent

By making use of the Service and submitting your personal information in order to obtain our services, products and service channels, you expressly agree that Lookisa may process your personal information.

You acknowledge that the personal information may be verified and / or processed by Lookisa (Pty) Ltd against any other reasonable and legitimate sources or databases to ensure the accuracy and completeness of any personal information provided on an ongoing basis.


3. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Information that can be used to identify you, such as your name, email address, residential address, phone number, and payment information.
  • Usage Data: Information about how you use the Service, such as your IP address, browser type, device information, and pages visited.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with the Service.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To Provide, Maintain and Improve Our Service: To create and manage your account, process payments, and deliver the features and services you request.
  • To Improve Our Service: To understand how users interact with our Service, to develop new features, and to enhance user experience. Information may also be used for the development and improvement of products and services.
  • To Assess and Address Complaints
  • Fraud Detection and Prevention
  • Market Research/Analysis and Data Analysis
  • Audit and Record Keeping Purposes
  • To Communicate with You: To send you alerts, updates, notifications, and promotional materials, and offer you additional services (you can opt-out of promotional communications). Communication will be conducted via a number of channels:
    • SMS: SMS messages will be utilised to provide alerts relating to quotes you have received from third party vendors, in response to a quote request issued by you. Opting out of receiving SMS alerts will render you unable to view any quotes that you have received.
    • WhatsApp: WhatsApp messages will be utilised to provide alerts relating to quotes you have received from third party vendors, in response to a quote request issued by you. Opting out of receiving SMS alerts will render you unable to view any quotes that you have received. In addition, WhatsApp will be used to request your assistance in rating our service as well as the services provided by third parties.
    • Email: Emails may be sent on occasion, when communication with via SMS or WhatsApp does not allow us to render the service as intended or to resolve complaints.
    • Phone calls: Phone calls may be utlised to address complaints as well as to better understand the experience of users in utilising the service.
  • To Comply with Legal Obligations: To comply with legal and regulatory requirements, and to protect our legal rights.

5. How We Share Your Information

We may share your information in the following ways:

  • With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as providing indicative quotes for repairs, insurance quotes, warranty and service plan quotes, payment processing, data analysis, and marketing assistance.
  • With Affiliates: We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy.
  • For Legal Reasons: We may disclose your information if required by law, or in response to a subpoena, court order, or other legal process.
  • In Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

You hereby indemnify and hold Lookisa harmless from any loss, damages or injury that you may incur as a result of any unintentional disclosures of your personal information to unauthorised persons or resulting from your acts or omission during the provision of incorrect or incomplete personal information to Lookisa.


7. Data Retention

Lookisa (Pty) Ltd required by law, to process and maintain your Personal Information in accordance with prescribed standards or generally accepted information management practices (including prescribed retention periods) to ensure that your information is complete, accurate, up to date and secure. We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.


8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request copies of your personal information. You may request access to records of your Personal Information that we maintain. Lookisa (Pty) Ltd will make the Information available to you following receipt of your request.
  • Correction: The right to request correction of any inaccurate or incomplete data. You may notify us in writing of any inaccuracies reflected in any of your Information that we maintain, in order to correct your Information.
  • Deletion: The right to request deletion of your personal information.
  • Objection: The right to object to our processing of your personal information.
  • Portability: The right to request transfer of your data to another organization or directly to you.

To exercise these rights, please contact us at support@lookisa.com.


9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any information.


10. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.


11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and updating the "Effective Date" at the top of this policy. Your continued use of the Service after any changes indicates your acceptance of the new terms.


12. Cross Border Transfers of Personal Information

Our products and services may be provided using resources and servers located in various countries around the world. Therefore, Lookisa may send and store personal information to a foreign jurisdiction outside of the borders of the Republic of South Africa.

We will ensure that there is a legitimate basis for such transfer and take reasonable organisational and contractual measures to ensure that required levels of protection are implemented by third-party service providers to safeguard your personal information. You should also take note that the processing of personal information in a foreign jurisdiction may be subject to the laws of the country in which the personal information is held, and may be subject to disclosure to the governments, courts of law, enforcement or regulatory agencies of such other country, pursuant to the laws of such country.


13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lookisa

support@lookisa.com